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Importer onboarding

As an EU importer, you place batteries manufactured outside the EU on the EU market under your own name. You are legally responsible for ensuring those batteries comply with EU Regulation 2023/1542, including the DPP requirement. This guide covers your specific workflow.

Step 1 — Get access to your account​

Traceable is invitation-only — there is no public self-service sign-up. You receive access when an existing operator or administrator invites you.

  1. Open the invitation email from Traceable and click the activation link.
  2. Set your name and password to activate your login.
  3. You land on the company setup screen.

If you have not received an invitation, ask the person who set up your organisation's Traceable account to invite you.

Step 2 — Set up your company profile​

  1. Enter your Legal Company Name as registered in the EU.
  2. Select your Country (EU member state where your company is established).
  3. Select Importer as your operator type.
  4. Enter your EU VAT number in the format COUNTRYCODE + digits (e.g., FR12345678901).
  5. You may also be asked for your EORI number (Economic Operator Registration and Identification) if applicable.
  6. Click Save and continue.

Step 3 — Understand your compliance obligations​

As an importer, your obligations include:

  • Verifying that the non-EU manufacturer has produced a DPP before placing the product on the market
  • Ensuring the DPP is accessible via QR code on the physical battery
  • Keeping copies of the Declaration of Conformity for 10 years
  • Adding your own importer information (name, address, contact) to the DPP

Traceable supports these obligations through the DPP form and document management. Record your importer information in the relevant DPP fields for your battery category (see Step 5) and keep your Declaration of Conformity on file.

Step 4 — Create a product​

  1. Click Products → New product.
  2. Select the battery category.
  3. Enter the product name and model number (use the manufacturer's model number for traceability).
  4. Click Create product.

Step 5 — Fill in the DPP form — importer-specific fields​

Beyond the standard battery fields (see the Manufacturer guide for the common sections), importers must complete:

Importer Information​

  • Importer name — your legal company name
  • Importer address — registered business address in the EU
  • Importer contact — email or phone for market surveillance queries
  • Importer EU representative — if different from your company's legal entity

Manufacturer Information (non-EU)​

  • Manufacturer name — the original manufacturer
  • Manufacturer country of origin — where the battery is manufactured
  • Manufacturer address

You are responsible for obtaining accurate manufacturer data. If your supplier uses Traceable, you can invite them as a supplier and request this data directly via the Data Requests feature.

Country Packs​

Traceable includes Country Packs for EU member states with specific national requirements layered on top of the base EU regulation. Country Pack extensions are currently available for review on request — contact support@traceable.digital for details.

Step 6 — Obtain manufacturer data​

If the non-EU manufacturer does not use Traceable:

  1. Export the DPP template as a structured data request (CSV or PDF)
  2. Send it to your manufacturer with instructions to complete it
  3. Import the completed data back into Traceable manually

If the manufacturer uses Traceable:

  1. Add them as a Supplier in your account
  2. Send a Data Request for the fields you need
  3. They complete the request through their Supplier Portal
  4. Data flows directly into your DPP

Step 7 — Upload your Declaration of Conformity​

  1. Navigate to Compliance → Documents on your product.
  2. Prepare and sign the Declaration of Conformity outside the platform.
  3. Upload the signed DoC PDF as a compliance document.

Digital signing of Declarations of Conformity is a planned Phase 2 feature. See Digital Signatures for the planned workflow.

The DoC must include your name as importer and must be kept accessible for 10 years post-sale.

Step 8 — Publish and generate QR code​

Follow Steps 8–9 from the Manufacturer guide. The process is identical.

Ensure the QR code is applied to the physical battery or its packaging before placing it on the EU market.

What's next?​