User guide
Traceable is a Digital Product Passport (DPP) compliance platform built for organisations operating under EU Battery Regulation 2023/1542. It provides the infrastructure to create, manage, verify, and publish Digital Product Passports for battery products placed on the EU market.
The platform is organised into three distinct portals, each designed for a specific role in the compliance workflow. Understanding how these portals relate to one another is the starting point for using Traceable effectively.
The Three Portals
Company Portal (Operator)
The Company Portal is used by battery manufacturers, importers, distributors, and authorised representatives — collectively referred to as operators. Operators are the primary responsible parties under EU Battery Regulation 2023/1542. They bear legal accountability for the accuracy and completeness of the Digital Product Passports they publish.
Within the Company Portal, operators can:
- Create and manage battery product records across all regulated categories (EV, LMT, Industrial, SLI, Portable)
- Build and publish Digital Product Passports with structured technical and compliance data
- Generate and download QR codes for physical product labelling
- Upload compliance documents and sign them digitally
- Send data requests to upstream suppliers and review their responses
- Assign verification tasks to accredited third-party verifiers
- Monitor compliance scores and track open actions across the account
- Maintain a complete, tamper-evident audit trail of all account activity
The Company Portal is the operational hub of the platform. Everything that appears in a published DPP originates from work performed here.
Start here: Getting Started — Company Portal
Supplier Portal
The Supplier Portal is used by component and material suppliers who provide upstream data to operators. Suppliers do not create or publish DPPs directly. Instead, they respond to structured data requests sent by their operator customers, supplying the technical information needed to populate specific DPP fields.
Within the Supplier Portal, suppliers can:
- View and respond to incoming data requests from operators
- Upload supporting materials (test reports, certificates, datasheets) alongside their responses
- Track the status of submitted responses (whether they have been accepted or require clarification)
- Manage their company profile and the users who have access to their account
Suppliers are onboarded by invitation from an operator. They do not register independently.
Start here: Getting Started — Supplier Portal
Verifier Portal
The Verifier Portal is used by accredited third-party auditors and testing organisations who perform independent verification of DPP claims on behalf of operators. Verifiers review specific fields or sections of a product's DPP, assess the supporting evidence, and either approve or reject the verification task with a documented rationale.
Within the Verifier Portal, verifiers can:
- View assigned verification tasks and their associated deadlines
- Review the DPP data and documents submitted for verification
- Request clarification from the operator before making a determination
- Record an approval or rejection with a written finding
- Access a history of all completed verification tasks
Verifiers are assigned to tasks by operators. They access only the specific product data relevant to their assigned tasks — they do not have broad visibility into an operator's full product catalogue.
Start here: Getting Started — Verifier Portal
How the Portals Work Together
A typical compliance workflow on Traceable involves all three portals in sequence:
- Operator creates a product in the Company Portal and identifies which DPP fields require supplier data.
- Operator sends a data request to the relevant supplier, specifying which fields are needed and by when.
- Supplier responds via the Supplier Portal, uploading data and supporting documentation.
- Operator reviews the response, accepts the field values, and they flow into the DPP.
- Operator assigns a verification task to a third-party verifier for fields requiring independent attestation.
- Verifier reviews and approves the relevant claims via the Verifier Portal.
- Operator publishes the DPP, generating a QR code and making the passport publicly accessible.
Each stage is captured in the audit trail, creating a complete chain of custody for the compliance data.
Choosing the Right Section
| If you are... | Go to... |
|---|---|
| A manufacturer, importer, distributor, or authorised representative | Company Portal — Getting Started |
| A component or material supplier responding to data requests | Supplier Portal — Getting Started |
| An auditor or testing body performing DPP verification | Verifier Portal — Getting Started |
If you are unsure which portal applies to your role, contact your account administrator or reach out to Traceable support.
Platform administration
Traceable operates an internal administrative interface used by the Traceable team to manage platform configuration, onboard new accounts, adjust module access, and respond to support requests. This interface is not accessible to operator, supplier, or verifier users — it is not part of the three portals described above. If your account has been suspended, if you believe a platform-level configuration is affecting your access, or if you need a module enabled on your account, contact support@traceable.digital.