Account settings
Account Settings covers your company profile, authentication configuration, and account lifecycle options. Navigate to Settings → Account in the left sidebar to access these options.
Company Profile
Your company profile contains the legal and contact information displayed on your DPPs and used in platform communications.
Editing Your Profile
The following fields are editable at any time:
| Field | Notes |
|---|---|
| Legal company name | Must match the name on your company registration. This name appears on all published DPPs as the responsible operator. |
| Registered address | Street address, city, postcode, country. Used in DPP public viewer for regulatory contact purposes. |
| VAT / Tax number | Used for invoice generation and regulatory identification. |
| Primary contact email | The email address for account-level communications (not your login email — see below). |
| Phone number | Optional. Displayed on the DPP public viewer if provided. |
| Website | Optional. Displayed on the DPP public viewer. |
Click Save changes after editing. All profile changes are logged in the account audit trail with the timestamp and the email address of the user who made the change.
Company Logo
Your company logo is displayed in the top-left of the DPP public viewer — the page your customers and authorities see when they scan the QR code on your product.
- Supported formats: PNG, SVG, JPEG.
- Recommended size: 200 × 200 pixels (square). Non-square images are accepted but will be cropped to fit the display container.
- Maximum file size: 2 MB.
To update the logo: click the logo placeholder or current logo image, select a file from your device, and click Save. The new logo takes effect on all published DPPs immediately.
Email Address
Your login email address is separate from your company's primary contact email. To change your login email:
- Under Email address, click Change email.
- Enter your new email address and confirm it.
- Click Send verification email.
- Open the verification email sent to your new address and click the confirmation link.
Your login email is not updated until the new address is verified. Until verification is complete, you continue to log in with your existing email address.
Password
To change your password:
- Under Password, click Change password.
- Enter your current password.
- Enter and confirm your new password. Passwords must be at least 12 characters and include at least one uppercase letter, one number, and one special character.
- Click Update password.
You will receive an email confirmation to your registered login address when your password is changed. If you did not initiate the change, contact support immediately.
Two-Factor Authentication
Two-factor authentication (2FA) adds a second verification step to your login, significantly reducing the risk of unauthorised access.
Enabling 2FA
- Under Two-factor authentication, click Enable 2FA.
- Select Email OTP as the authentication method.
- A one-time code will be sent to your registered login email address each time you log in. Enter the code within 10 minutes to complete login.
2FA Requirements
- Recommended for all user accounts.
- Mandatory for all users with the Admin role. Admin accounts without 2FA enabled will receive a persistent warning banner and will be required to enable it within 7 days of account creation.
Disabling 2FA
Admin users cannot disable 2FA on their own accounts. To remove the 2FA requirement from an admin account, the account must first be downgraded to a non-admin role by another admin. Non-admin users can disable 2FA at any time by clicking Disable 2FA and confirming with their current password.
Account Status
The account status panel displays read-only information about your Traceable subscription and activity:
| Field | Description |
|---|---|
| Account ID | Your unique Traceable account identifier. Required when contacting support. |
| Plan type | Your current subscription tier (Free, Starter, Professional, or Enterprise). |
| Account created | The date your account was activated. |
| Last activity | The timestamp of the most recent login or data-modifying action on the account. |
| DPPs published | Total number of DPPs currently in published status. |
Danger Zone
The Danger Zone section at the bottom of the Account page contains irreversible account actions. These actions require explicit confirmation.
Request Account Deletion
Requesting account deletion initiates a GDPR Article 17 erasure process:
- Click Request account deletion.
- Enter your current password and the confirmation phrase shown on screen.
- Click Submit deletion request.
What happens next:
- Your account enters a pending deletion state. You will receive a confirmation email.
- Traceable processes the erasure within 30 days.
- All personal data, company data, product records, and associated files are permanently deleted.
- Published DPPs that have been issued QR codes will become inaccessible after deletion. If your products are in active circulation, ensure downstream parties are notified before submitting the deletion request.
- Deletion cannot be reversed once the 30-day processing window has elapsed.
If you change your mind during the 30-day window, contact Traceable support to cancel the deletion request before processing begins.
Account deletion is permanent. All DPPs, credentials, campaign records, and audit logs associated with your account will be erased and cannot be recovered.