Account settings
Account Settings covers your company profile, authentication configuration, and account lifecycle options. Navigate to Settings → Account in the left sidebar to access these options.
Company Profile
Your company profile contains the legal and contact information displayed on your DPPs and used in platform communications.
Editable Fields
The following fields can be updated at any time:
| Field | Notes |
|---|---|
| Primary contact email | The email address for account-level communications (not your login email — see below). |
| Phone number | Optional. Displayed on the DPP public viewer if provided. |
| Website | Optional. Displayed on the DPP public viewer. |
Click Save changes after editing. All profile changes are logged in the account audit trail with the timestamp and the email address of the user who made the change.
Locked Legal Entity Fields
Core legal entity fields are locked after your account is set up and cannot be edited through the portal. These include your legal company name, registered address, VAT / Tax number, and company registration number.
This restriction exists for regulatory compliance — the legal entity details on published DPPs must match your official company registration, and changes require identity verification.
To update any locked field, contact Traceable support at support@traceable.digital. Include your account ID and the specific field you need updated. Allow up to 5 business days for processing.
Company Logo
Your company logo is managed from Settings → Branding, not from the Account page. See Branding for logo upload instructions.
Email Address
Your login email address is separate from your company's primary contact email. To change your login email:
- Under Email address, click Change email.
- Enter your new email address and confirm it.
- Click Send verification email.
- Open the verification email sent to your new address and click the confirmation link.
Your login email is not updated until the new address is verified. Until verification is complete, you continue to log in with your existing email address.
Password
To change your password:
- Under Password, click Change password.
- Enter your current password.
- Enter and confirm your new password. Passwords must be at least 12 characters and include at least one uppercase letter, one number, and one special character.
- Click Update password.
You will receive an email confirmation to your registered login address when your password is changed. If you did not initiate the change, contact support immediately.
Two-Factor Authentication
Two-factor authentication adds a second verification step to your login, reducing the risk of unauthorised access.
Email-OTP two-factor authentication is planned. Not available today.
When available, it will send a one-time code to your registered login email address at sign-in as a second step after your password.
Account Status
The account status panel displays read-only information about your Traceable subscription and activity:
| Field | Description |
|---|---|
| Account ID | Your unique Traceable account identifier. Required when contacting support. |
| Plan type | Your current subscription tier (Free, Starter, Professional, or Enterprise). |
| Account created | The date your account was activated. |
| Last activity | The timestamp of the most recent login or data-modifying action on the account. |
| DPPs published | Total number of DPPs currently in published status. |
Danger Zone
The Danger Zone section at the bottom of the Account page contains irreversible account actions. These actions require explicit confirmation.
Request Account Deletion
Requesting account deletion initiates a GDPR Article 17 erasure process:
- Click Request account deletion.
- Enter your current password and the confirmation phrase shown on screen.
- Click Submit deletion request.
What happens next:
- Your account enters a pending deletion state. You will receive a confirmation email.
- Traceable processes the erasure within 30 days.
- All personal data, company data, product records, and associated files are permanently deleted.
- Published DPPs that have been issued QR codes will become inaccessible after deletion. If your products are in active circulation, ensure downstream parties are notified before submitting the deletion request.
- Deletion cannot be reversed once the 30-day processing window has elapsed.
If you change your mind during the 30-day window, contact Traceable support to cancel the deletion request before processing begins.
Account deletion is permanent. All DPPs, credentials, campaign records, and audit logs associated with your account will be erased and cannot be recovered.