Battery campaigns
Battery campaigns are planned for a future release. This page describes how the feature will work when it becomes available. The Campaigns section is not yet active in the Operator Portal.
In the meantime, send individual data requests to suppliers from the Suppliers page. Bulk AI-powered campaigns will be available once this module ships.
Battery campaigns are structured notifications sent to your downstream market contacts about a specific battery or group of batteries. They provide a formal, traceable channel for communicating recalls, safety alerts, regulatory updates, and voluntary notifications — all logged directly against the relevant Digital Product Passports (DPPs) so that the communication record is permanently attached to the product data.
Campaigns are designed to satisfy the traceability and downstream notification obligations that arise under EU Battery Regulation 2023/1542, ensuring that every entity in the supply chain is formally notified and that evidence of that notification is retained.
Campaign Types
Traceable supports two campaign types. Selecting the correct type is important because it determines the urgency level displayed to recipients and the regulatory framing of the communication.
Recall Campaign
A recall campaign is used when a battery must be removed from the market or from active use. This type should be selected when:
- A safety defect has been identified that poses risk of injury, fire, or environmental harm.
- A regulatory authority has issued a recall order.
- Electrochemical performance data indicates a batch does not meet the specifications declared in the DPP.
- An authorised representative or importer has notified you of a compliance failure requiring market withdrawal.
Recall campaigns are flagged as urgent in all recipient notifications. Recipients are required to acknowledge receipt, and that acknowledgement is recorded in the campaign log.
Notification Campaign
A notification campaign is used for informational communications where no immediate remedial action is required from the recipient. Use this type for:
- Regulatory updates that affect documentation requirements but not the product's safety status.
- Voluntary updates to technical parameters that do not constitute a defect.
- Advance notice of an upcoming certification renewal or testing cycle.
- Supply chain advisories such as changes to authorised representative details.
Notification campaigns do not carry an urgency flag, but acknowledgement tracking is still available.
Creating a Campaign
Navigate to Campaigns in the left sidebar of the Operator Portal, then click New Campaign.
Step 1: Select Campaign Type
Choose either Recall Campaign or Notification Campaign as described above. This selection cannot be changed after the campaign is created.
Step 2: Select Affected Products
Select one or more products from your DPP catalogue that this campaign relates to. You can search by product name, model number, chemistry type, or batch identifier. There is no upper limit on the number of products you can include in a single campaign.
If the campaign relates to an entire product line, use the Select by filter option to add all products matching a given chemistry, manufacturing date range, or supplier.
Step 3: Enter Campaign Details
Complete the following fields:
| Field | Description |
|---|---|
| Subject | A concise summary displayed as the notification headline. Maximum 120 characters. |
| Body | The full campaign message. Explain the issue, the affected products, and any actions the recipient should take. Markdown formatting is supported. |
| Reason | A structured reason code selected from the dropdown (e.g., Safety Defect, Regulatory Non-Compliance, Voluntary Recall, Informational Update). |
| Regulatory Reference | Optional. Enter the relevant article, directive, or authority decision number if this campaign is linked to a formal regulatory action (e.g., "EU Battery Regulation 2023/1542, Article 48"). |
| Effective Date | The date from which the campaign instruction takes effect. For recalls, this is typically the current date. For notifications, it may be a future date. |
Step 4: Select Recipients
Choose who receives the campaign notification:
- All downstream contacts — every entity in your verified supply chain that has received or distributed the affected products will be notified.
- Specific entities — select individual companies by name from your verified supply chain network. Use this option when the affected batch is only known to have reached certain distributors or markets.
Recipients must have a verified presence in Traceable. If a downstream contact is not yet registered, use the Export recipient list function to obtain a CSV of contact details for out-of-band notification, and note this in the campaign body.
Step 5: Review and Send
Review a summary of the campaign: type, affected products, recipient count, effective date, and message content. Click Send Campaign to dispatch.
What Happens After Sending
- Email notification — all selected recipients receive an email to their registered address. The email contains the campaign subject, body, affected product list, and a link to acknowledge receipt.
- DPP log entry — the campaign is permanently recorded against each affected product's DPP. Anyone viewing the DPP (including market surveillance authorities) will see the campaign in the product history timeline.
- Campaign record — the campaign appears in your Campaigns list with full details, send timestamp, and tracking metrics.
Monitoring a Campaign
From the Campaigns list, click any campaign to open its monitoring dashboard. The following metrics are updated in real time:
| Metric | Description |
|---|---|
| Sent | Total number of notification emails dispatched. |
| Opened | Number of recipients who have opened the email at least once. |
| Acknowledged | Number of recipients who have clicked the acknowledgement link in the email. |
| Pending | Recipients who have not yet acknowledged. |
You can click Pending recipients to see the list of entities who have not yet acknowledged and send a manual follow-up reminder directly from this view.
For recall campaigns, the acknowledged percentage is a key compliance metric. A campaign where acknowledgement falls below 100% requires follow-up action — Traceable will surface a warning if 72 hours pass with outstanding acknowledgements on a recall campaign.
Searching Campaign History
All campaigns are searchable from the main Campaigns view. Use the search bar to filter by product name, campaign type, date range, or status. Campaign records are retained indefinitely and cannot be deleted, as they form part of the product's regulatory traceability record.
Closing a Campaign
Once remediation is complete — for example, all affected batteries have been collected, destroyed, or rectified — you should formally close the campaign.
- Open the campaign from the Campaigns list.
- Click Close Campaign.
- Enter a closure note describing the remediation outcome (e.g., "All 847 affected units collected and confirmed destroyed by [date]. Batch disposed of in accordance with EU waste battery directive.").
- Click Confirm Closure.
A closed campaign is marked with a Closed status badge and a closure timestamp. The closure note is appended to the DPP campaign log entry. Closed campaigns remain fully searchable and their history is immutable.
Closing a campaign does not remove it from the DPP history. The full record — send date, recipient list, acknowledgement status, and closure note — is permanently retained for audit purposes.