Getting Started — Supplier Portal
This guide walks you through activating your Traceable supplier account, completing your initial setup, and finding your way around the Supplier Portal.
Throughout Traceable, the company you supply to — the battery manufacturer or product company that publishes Digital Product Passports and sends you data requests — is your customer. You can be connected to several customers from a single supplier account.
Your Invitation Email
Access to the Supplier Portal is by invitation only. A customer you supply — a battery manufacturer or product company using Traceable — will add you as a supplier on their account and trigger an invitation to your registered business email address.
The invitation email contains:
- A personalised welcome message from Traceable on behalf of the inviting customer
- The name of the customer who has invited you, so you can verify the invitation is legitimate
- A Set Up Your Account button containing a one-time activation link
- The link expiry time (activation links are valid for 72 hours; if yours has expired, ask the customer to resend the invitation)
If you do not receive the email within a few minutes, check your spam or junk folder. The sender address is noreply@traceable.digital.
Account Setup Flow
Clicking the activation link opens the Traceable account setup form. Complete the following steps:
1. Your Name and Password
Enter your full name and choose a secure password. Traceable enforces a minimum of 12 characters with at least one uppercase letter, one number, and one special character.
Your email address is pre-filled from the invitation and cannot be changed during setup. If there is an error in the email address, contact the customer who invited you before proceeding.
2. Company Details
Provide or confirm your company information:
| Field | Notes |
|---|---|
| Company legal name | The registered legal entity name |
| Country | Country of incorporation |
| Primary contact name | The person your customers should contact |
| Primary contact email | Can be different from your login email |
| Website | Optional but recommended |
These details populate your supplier profile, which is visible to customers who have added you. You can update them at any time from Settings & Profile.
3. Review and Confirm
Review your details and click Activate Account. You are then taken to your Home task feed — your account is live immediately.
Finding Your Way Around
When you log in at app.traceable.digital, you land on Home — a task feed that pulls your actionable items into one place. See Home for a full walkthrough.
The Dashboard is still available as a fuller, legacy view of your submission analytics and open data requests. See Dashboard.
The left sidebar is organised into groups so you can find each area quickly:
| Group | Items |
|---|---|
| (top) | Home, Dashboard |
| Daily Work | Data Requests, Audit Feed |
| Master Records | Materials Library, Certificates, Evidence Vault, Bill of Materials |
| Network | Supply Chain, Associated Products |
| Compliance | Compliance Profile, Audits & Verifications, Risk & Score |
| Account | Settings & Profile, Team & Access, Integrations & API |
Some Master Records, Network, and Compliance surfaces are in Beta — they are live and show your real data, with further capabilities on the roadmap.
What You Can Do in the Supplier Portal
Your job on Traceable is to provide accurate, evidenced supply chain data to your customers. Here is what each area gives you:
- Data Requests — your inbox for the data your customers ask for. Receive a request, review the fields being asked for, and respond with values and supporting documents. See Receive a request and Respond to a request.
- Materials Library — a private, reusable catalogue of every material and component you supply. Create a material once, then reference it whenever a customer asks. For each material you can also record regulation declarations — your status against REACH, RoHS, CMRT, and the EU Battery Regulation — which your customers can see. See Materials overview and Create a material.
- Certificates and Evidence Vault — upload your compliance certificates (ISO 9001, ISO 14001, REACH, RoHS, UN 38.3, and more), supersede an expiring certificate with its renewal so old references roll forward, and set a per-customer share scope that controls which of your customers can see each document. The Evidence Vault groups everything by expiry status so you can see at a glance what needs attention. See Certificates and Evidence Vault.
- Supply Chain — the customers you currently supply to on Traceable, with the status of each relationship. See Supply Chain.
- Compliance Profile — a single, live view of your compliance standing, plus company-level regulation declarations. See Compliance Profile.
- Risk & Score (Beta) — where your supplier trust score will appear once the live scoring engine is enabled. See Risk & Score.
- Your data (GDPR) — from Settings & Profile you can download a copy of your data at any time, under your GDPR right of access and data portability. See Profile.
AI Assistance
Several parts of the portal offer AI-assisted data entry (powered by Anthropic Claude) — for example, suggesting a material's composition or extracting details from a document you upload — to save you re-keying values from your source files. Every suggestion is optional and editable: you review and confirm before anything is saved.
AI assistance is usage-metered and capped (a $25/month limit, applied fail-closed). If your account reaches the monthly limit, AI assistance pauses cleanly and you simply continue entering data manually — nothing is lost, and your work is not interrupted. The cap protects you from unexpected usage; it does not remove any core capability.
How Your Account Connects to Your Customers
Your single Traceable supplier account can be linked to multiple customers simultaneously. Each customer sends their own invitation, and you accept each one. Once linked:
- Each customer can send you data requests independently
- You respond through the same Supplier Portal for all of your customers
- Your Materials Library and certificates are shared across all your customer connections — you upload a material or certificate once and can reference it when responding to any customer's request
- Customers cannot see each other's data requests sent to you, nor your responses to other customers
- The per-customer share scope on each document lets you decide exactly which of your customers can see it
There is no limit on how many customers you can be linked to.
What the Supplier Portal Does Not Allow
| Action | Available |
|---|---|
| Create or edit Digital Product Passports | No — DPP authoring and publication stays with your customer |
| View another supplier's data or materials | No — your library is private to your account |
| See data requests sent to other suppliers by the same customer | No |
| Access your customer's billing or subscription settings | No |
| View DPP draft content beyond the fields you have been asked to supply | No |
Next Steps
Once your account is set up, we recommend:
- Complete your profile — a complete profile increases customer confidence and feeds some supplier scoring calculations. See Profile.
- Upload your key certificates — having ISO, REACH, or other regulatory certificates in Traceable before your first data request means you can respond immediately. See Certificates.
- Build your Materials Library — if you supply standard materials repeatedly, adding them upfront saves significant time when responding to requests. See Materials overview.