Verification queue
The Queue View
Navigate to Verification Queue in the left sidebar to see all verification tasks currently assigned to your account.
Tasks are displayed in a list ordered by submission date. Each row represents one document submitted to you for review.
What Each Task Row Shows
| Column | Description |
|---|---|
| Document | The name of the document submitted for review |
| Product | The battery product or DPP this document relates to |
| Company | The operator company who assigned the task |
| Submitted | The date the task was assigned to you |
| Status | The current status of the task |
| Action | Button to open and work on the task |
Click the Action button on any row to open the full task detail page.
Task Status Values
| Status | Meaning |
|---|---|
| Pending | Not yet opened — awaiting your review |
| In Review | Opened and actively being reviewed |
| Approved | Review complete, decision submitted: Approved |
| Rejected | Review complete, decision submitted: Rejected |
How Tasks Are Assigned to You
Tasks are not self-assigned. An operator assigns a verification task to your account from within the Operator Portal — specifically from within a product's document list. When a task is assigned:
- You receive an email notification at your registered email address
- The task appears in your queue with Pending status
- Your dashboard Pending Queue counter increments
If you believe you have been assigned a task in error, contact the operator directly to discuss it before beginning the review.
When the Queue Is Empty
If your queue shows no tasks, either:
- No tasks have been assigned to you yet — this is normal for new verifier accounts
- All your tasks have been completed — a clean queue is a healthy queue
If you expected to receive tasks from an operator but your queue remains empty, confirm with the operator that they have assigned the tasks correctly and that they used your registered verifier email address.
When the Queue Has Too Many Tasks
If you have been assigned more tasks than you can complete in a reasonable timeframe, communicate directly with the operators who assigned the tasks — do not rush reviews or miss decisions without explanation.
Contact the relevant operator via their platform contact details or by replying to the task assignment email. Explain your capacity constraint and propose a revised timeline.
Do not reject tasks to clear your queue — every decision you make is permanent and visible in the DPP's audit trail.
Related
- Review a Task — how to work through a task
- Approve or Reject — submitting your decision
- Verification History — your complete decision record