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Notifications

Traceable sends automated notifications to keep you informed of events that require attention or action. This page describes the available notification types, how to configure them, and how delivery works.

Navigate to Settings → Notifications to manage your notification preferences.

Notification Types​

Certificate Expiry​

Traceable monitors the expiry dates of compliance certificates attached to your DPPs — including test reports, CE marking certificates, third-party audit certificates, and calibration records — and alerts you in advance of expiry.

Configurable threshold: Select how far in advance you want to be notified. Available options: 30 days, 60 days, or 90 days before expiry.

If a certificate is attached to multiple DPPs, a single notification is sent per certificate expiry — not one per DPP.

Why this matters: Under EU Battery Regulation 2023/1542, published DPPs must reference valid, current compliance documentation. An expired certificate does not automatically unpublish your DPP, but it creates a compliance gap that must be remediated before a market surveillance audit.

Data Request Response​

You are notified when a supplier responds to a data request you have sent. Responses can include:

  • Submission of requested compliance data or documents.
  • A partial response with a note explaining outstanding items.
  • A rejection or inability to fulfil the request.

This notification ensures you are immediately aware when supplier data arrives so you can review and incorporate it into the relevant DPP without delay.

Verification Task Update​

You are notified when a third-party verifier takes action on a verification task you have assigned. Notification events include:

  • Task accepted — the verifier has acknowledged the task and begun their assessment.
  • Task completed — approved — the verifier has reviewed the DPP or documents and issued an approval.
  • Task completed — rejected — the verifier has identified issues and returned the task with feedback.
  • Task requires more information — the verifier has requested additional documentation from you.

Team Member Activity​

You are notified when team members perform significant actions on the account. Notification events include:

  • A DPP has been published by a team member.
  • A DPP has been unpublished or archived.
  • A new team member has joined the account.
  • A team member's role has been changed.

This notification type is particularly useful for account owners and Admins who want to maintain visibility over publishing activity without monitoring the audit log manually.

System Alerts​

Traceable sends system alerts for platform-level events that may affect your access or workflows:

  • Planned maintenance — advance notice of scheduled downtime, with the maintenance window date and duration.
  • Unplanned outages — notification when a service disruption is detected and when it is resolved.
  • Security notices — notifications of security-relevant events affecting your account (e.g., a login from an unrecognised location).

System alerts cannot be disabled. They are always delivered to all Admin users on the account.

Configuring Notifications​

  1. Navigate to Settings → Notifications.
  2. Each notification type is listed with a toggle and, where applicable, a threshold or configuration option.
  3. Toggle each type on or off according to your preferences.
  4. For Certificate Expiry, use the threshold dropdown to set how far in advance alerts should be sent (30, 60, or 90 days).
  5. Click Save preferences.

Changes take effect immediately. You will not receive notifications for events that occurred before the setting was enabled.

Notification Delivery​

All notifications are delivered by email to the registered email address on your account. There is currently no in-app notification centre — all alerts are sent to your inbox.

If you are not receiving expected notifications:

  1. Check your spam or junk folder and mark Traceable emails as not spam.
  2. Add notifications@traceable.digital to your email client's allowed senders list.
  3. Verify that the toggle for the relevant notification type is enabled in Settings → Notifications.
  4. Confirm that your registered email address is correct and verified in Account Settings.

Muting All Non-Critical Notifications​

If you need to reduce notification volume for a period of time — for example, during a company audit period where you are handling communications manually — you can mute all non-critical notifications at once:

  1. Navigate to Settings → Notifications.
  2. Click Mute all non-critical notifications.
  3. Select a mute duration: 1 week, 2 weeks, or 1 month.
  4. Click Confirm mute.

During the mute period, only System Alerts and Security notices are delivered. All other notification types are suppressed. At the end of the mute period, your previous individual notification settings are automatically restored.

You can cancel an active mute at any time by returning to Settings → Notifications and clicking Unmute notifications.