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Authorised Representative onboarding

An authorised representative (AR) is an EU-established entity appointed in writing by a non-EU manufacturer to act on their behalf for regulatory compliance purposes. If you are an AR, you carry the manufacturer's EU compliance obligations, including the DPP requirement, for the products in your mandate.

This is a specific and legally significant role. Read this guide carefully.

Step 1: Confirm your mandate​

Before creating an account, you need a written mandate from the manufacturer that explicitly authorises you to act on their behalf for EU Battery Regulation compliance. Traceable does not validate this document, but EU market surveillance authorities may request it. Keep it on file.

The mandate should specify:

  • The manufacturer's full legal name and address
  • Your legal name and address
  • The product categories or specific battery models covered
  • The scope of authorisation (placing on market, Declaration of Conformity, DPP)
  • Effective dates

Step 2: Get access to your account​

Traceable is invitation-only. There is no public self-service sign-up. Traceable creates your company and invites you to it.

  1. Open the invitation email from Traceable and click the button.
  2. On the confirmation page, choose Continue to set password.
  3. Enter a new password and confirm it. It must be at least 8 characters and contain an uppercase letter, a lowercase letter, a number and a symbol.
  4. You are sent to the sign-in page. Sign in with your email and password, then enter the 6-digit code Traceable emails you.
  5. You land on your dashboard. Use your EU business email address.
  6. The operator role belongs to each brand, not to the company. On the Branding page, set Operator role for this brand to Authorised representative under Edit details, or when you create the brand. Only team admins can do this. Your company name is the AR entity, not the manufacturer's name. See Brands and legal entities.

If you have not received an invitation, ask the person who set up your organisation's Traceable account to invite you.

Step 3: Set up the DPP: AR-specific considerations​

When you create a product on behalf of a manufacturer:

Manufacturer information​

Fill in the non-EU manufacturer's details:

  • Manufacturer name and full address (outside the EU)
  • Country of manufacture
  • The manufacturer's product identifier and model number

Authorised Representative information​

Fill in your details as the AR:

  • Authorised representative name, address and email, in the authorised representative fields of the passport form

The Company profile page also has Representative Name, Representative Address and Representative Email fields.

Declaration of Conformity​

The Declaration of Conformity must be signed in your name as the AR, even though the manufacturer produced the technical file. You are the signatory accountable to EU authorities.

Digital signing of Declarations of Conformity is not available yet. Sign the DoC outside the platform and upload the signed PDF as a compliance document (the Documents tab of the product's page, which you open from My products). See Digital Signatures.

Step 4: Manage multiple manufacturers​

If you act as AR for multiple manufacturers:

  1. Enter the manufacturer's details in the manufacturer fields of each product.
  2. If a manufacturer also supplies data, invite them as a supplier (Suppliers > Suppliers > Invite Supplier).
  3. Use the product name and manufacturer combination to keep products organised.
  4. Send data requests to a manufacturer you have invited as a supplier, from the product's Traceability page.

Step 5: Ongoing obligations​

As an AR, your obligations continue after the DPP is published:

  • Keep the Declaration of Conformity for 10 years after the last battery was placed on the market
  • Update the DPP if product specifications change in ways that affect compliance
  • Respond to market surveillance requests: you are the EU contact for authorities
  • Withdraw products from the market if they are found to be non-compliant and coordinate with the manufacturer on corrective action

Traceable's audit trail and document management help you fulfil these ongoing requirements.

Step 6: Publish and generate QR codes​

Follow Steps 8 and 9 from the Manufacturer guide.

The QR code must be present on the physical battery or its immediate packaging before the battery enters the EU market.

What's next?​

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