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Importer onboarding

As an EU importer, you place batteries manufactured outside the EU on the EU market under your own name. You are legally responsible for ensuring those batteries comply with EU Regulation 2023/1542, including the DPP requirement. This guide covers your specific workflow.

Step 1: Get access to your account​

Traceable is invitation-only. There is no public self-service sign-up. Traceable creates your company and invites you to it.

  1. Open the invitation email from Traceable and click the button.
  2. On the confirmation page, choose Continue to set password.
  3. Enter a new password and confirm it. It must be at least 8 characters and contain an uppercase letter, a lowercase letter, a number and a symbol.
  4. You are sent to the sign-in page. Sign in with your email and password, then enter the 6-digit code Traceable emails you.
  5. You land on your dashboard.

If you have not received an invitation, ask the person who set up your organisation's Traceable account to invite you.

Step 2: Check your company profile​

Traceable creates your company for you, so there is no registration form.

  1. Open Settings > Company profile.
  2. Check that your VAT number is shown. To change it, email support@traceable.digital.
  3. The operator role belongs to each brand, not to the company. On the Branding page, set Operator role for this brand to Importer under Edit details, or when you create the brand. Only team admins can do this. See Brands and legal entities.
  4. Enter your EORI Number in the company information fields.

Step 3: Understand your compliance obligations​

As an importer, your obligations include:

  • Verifying that the non-EU manufacturer has produced a DPP before placing the product on the market
  • Ensuring the DPP is accessible via QR code on the physical battery
  • Keeping copies of the Declaration of Conformity for 10 years
  • Adding your own importer information (name, address, contact) to the DPP

Traceable supports these obligations through the product form and document management. Keep your Declaration of Conformity on file (Step 7).

Step 4: Create a product​

  1. In the left sidebar, under Products, click My products.
  2. Click Add new product.
  3. Enter the Product Name.
  4. Choose the Industry and the Product Category.
  5. Click Create & Continue.

Step 5: Fill in the passport form​

For the common sections, see the Manufacturer guide. Enter the manufacturer's name, address and email in the manufacturer fields of the passport form.

You are responsible for obtaining accurate manufacturer data. If your supplier uses Traceable, you can invite them as a supplier and request this data directly with a data request from the product's Traceability page.

Country Packs​

Traceable includes Country Packs for EU member states with specific national requirements layered on top of the base EU regulation. Country Pack extensions are currently available for review on request. Contact support@traceable.digital for details.

Step 6: Obtain manufacturer data​

If the non-EU manufacturer does not use Traceable:

  1. Go to Products > Import CSV, choose the battery category and download the CSV or Excel template.
  2. Send it to your manufacturer with instructions to complete it.
  3. Import the completed file.

If the manufacturer uses Traceable:

  1. Add them as a supplier under Suppliers > Suppliers (Invite Supplier).
  2. Send a data request from the product's Traceability page.
  3. They answer it through their Supplier Portal.
  4. Their answers appear in the request for you to review.

Step 7: Upload your Declaration of Conformity​

  1. In My products, select the product's name to open its page, then open the Documents tab.
  2. Prepare and sign the Declaration of Conformity outside the platform.
  3. Upload the signed Declaration of Conformity PDF.

Digital signing of Declarations of Conformity is not available yet. See Digital Signatures.

The DoC must include your name as importer and must be kept accessible for 10 years post-sale.

Step 8: Publish and generate QR code​

Follow Steps 8 and 9 from the Manufacturer guide. The process is the same.

Ensure the QR code is applied to the physical battery or its packaging before placing it on the EU market.

What's next?​

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