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Supplier onboarding

You are here because an operator (one of your customers) has added you as a supplier in their Traceable account. This guide takes you from the invitation email to your first completed data request.

Step 1: Accept the invitation​

  1. Check your email for an invitation from Traceable sent on behalf of your customer.
  2. Click Accept Invitation in the email. It opens the Traceable sign-in page.
  3. Sign in with the credentials Traceable gave you. If you cannot sign in, email support@traceable.digital.
  4. You land on the Supplier Dashboard.

Step 2: Understand the Supplier Dashboard​

The Dashboard shows:

  • Submission Analytics: a chart of your data request statuses
  • Open Data Requests: the requests that need your action

The Home page lists open requests and certificates that are close to expiry.

Step 3: Add your materials​

Before responding to data requests, add the materials you supply to your material library. This makes responding to future requests faster.

  1. Click Materials Library in the left sidebar (Master Records).
  2. Click Add New Material.
  3. Fill in Material Name, Material Code / SKU, Material Type, Description and Technical Specifications.
  4. Click Create Material.

Repeat for each material or component you supply.

Step 4: Upload certificates​

Operators often need to see your certification status. Upload your certificates proactively:

  1. Click Certificates in the left sidebar.
  2. Click Upload Document.
  3. In the Upload Certificate dialog, choose the File (PDF, DOCX, PNG, JPEG or WEBP, up to 10 MB). Enter the Document name and Document type, and an Expiry date if the certificate has one.
  4. Click Upload.

Certificates that are close to expiry are listed on your Home page.

Step 5: Respond to a data request​

When an operator sends you a data request, you receive an email notification and it appears in your dashboard.

  1. Click Data Requests in the left sidebar.
  2. Click on the open request. The page is titled Fulfill Data Request.
  3. Read the request carefully. It specifies which fields the operator needs.
  4. Under Provide Requested Data, fill in each requested field.
  5. Add Additional Notes if you want (optional).
  6. Click Submit Response to <company name>.

If you cannot supply the data, click Reject Request and give a reason.

Step 6: Manage your profile​

  1. Click Settings & Profile in the left sidebar (Account group).
  2. The Legal Entity card (name, primary contact, country, VAT) is read-only. Contact support to change it.
  3. In the profile form, edit your contact details and notification settings.
  4. Click Save Changes.

What's next?​

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