User guide
Traceable is a Digital Product Passport (DPP) compliance platform built for organisations operating under EU Battery Regulation 2023/1542. It provides the infrastructure to create, manage, verify, and publish Digital Product Passports for battery products placed on the EU market.
The platform is organised into three distinct portals, each designed for a specific role in the compliance workflow. Understanding how these portals relate to one another is the starting point for using Traceable effectively.
The Three Portals
Company Portal (Operator)
The Company Portal is used by battery manufacturers, importers, distributors, and authorised representatives: collectively referred to as operators. Operators are the primary responsible parties under EU Battery Regulation 2023/1542. They bear legal accountability for the accuracy and completeness of the Digital Product Passports they publish.
Within the Company Portal, operators can:
- Create and manage battery product records across the battery categories (EV, LMT, Industrial, Stationary, SLI, Portable)
- Build and publish Digital Product Passports with structured technical and compliance data
- Generate and download QR codes for physical product labelling
- Upload compliance documents
- Send data requests to upstream suppliers and review their responses
- Assign verification tasks to verifiers on your roster, where the Verification module is enabled for your account
- Monitor compliance scores and track open actions across the account
- Keep an audit trail of account activity
The Company Portal is the operational hub of the platform. Everything that appears in a published DPP originates from work performed here.
Start here: Getting Started: Company Portal
Supplier Portal
The Supplier Portal is used by component and material suppliers who provide upstream data to operators. Suppliers do not create or publish DPPs directly. Instead, they respond to structured data requests sent by their operator customers, supplying the technical information needed to populate specific DPP fields.
Within the Supplier Portal, suppliers can:
- View and respond to incoming data requests from operators
- Upload supporting materials (test reports, certificates, datasheets) alongside their responses
- Track the status of submitted responses (whether they have been accepted or require clarification)
- Manage their company profile and the users who have access to their account
Suppliers are onboarded by invitation from an operator. They do not register independently.
Start here: Getting Started: Supplier Portal
Verifier Portal
The Verifier Portal is used by accredited third-party auditors and testing organisations who perform independent verification of DPP claims on behalf of operators. Verifiers review specific fields or sections of a product's DPP, assess the supporting evidence, and either approve or reject the verification task with a documented rationale.
Within the Verifier Portal, verifiers can:
- View the verification tasks in your queue
- Review the DPP data and documents submitted for verification
- Record an approval or rejection with a written finding
- Access a history of all completed verification tasks
A verifier sees the tasks assigned to them, plus unassigned tasks of operators that have added them to their verifier roster. For each task the verifier sees all of that product's submitted data, all of its documents and its traceability rows. The Withdrawn Products page lists every withdrawn product of the operators whose roster the verifier is on.
Start here: Getting Started: Verifier Portal
How the Portals Work Together
A typical compliance workflow on Traceable involves all three portals in sequence:
- Operator creates a product in the Company Portal and identifies which DPP fields require supplier data.
- Operator sends a data request to the relevant supplier, specifying which fields are needed and by when.
- Supplier responds via the Supplier Portal, uploading data and supporting documentation.
- The operator reviews the response, accepts the field values, and they flow into the DPP.
- A verification task exists for the product's documents. It is created when the product is submitted or a document is uploaded, and the operator can assign it to a verifier on its roster.
- Verifier approves or rejects each document in the Verifier Portal. When every document on a submitted product is Verified and the publish checks pass, the verifier's last approval moves the product to Approved, which generates its QR code and makes the passport public.
- Operator publishes the DPP directly where the product does not go through verification.
Each stage is captured in the audit trail, creating a chain of custody for the compliance data.
Choosing the Right Section
| If you are... | Go to... |
|---|---|
| A manufacturer, importer, distributor, or authorised representative | Company Portal: Getting Started |
| A component or material supplier responding to data requests | Supplier Portal: Getting Started |
| An auditor or testing body performing DPP verification | Verifier Portal: Getting Started |
If you are unsure which portal applies to your role, contact your account administrator or reach out to Traceable support.
Platform administration
Traceable operates an internal administrative interface used by the Traceable team to manage platform configuration, onboard new accounts, adjust module access, and respond to support requests. This interface is not accessible to operator, supplier, or verifier users, it is not part of the three portals described above. If your account has been suspended, if you believe a platform-level configuration is affecting your access, or if you need a module enabled on your account, contact support@traceable.digital.