Getting Started: Verifier Portal
This guide covers activating your Traceable verifier account, completing your initial setup, and understanding the purpose and boundaries of the Verifier Portal.
Your Invitation Email
Verifier accounts are created by the Traceable team, not by operators. When your account is created, you receive an email with a single-use link to set your password. The link can be used once and expires shortly after the email is sent. If it does not work, ask Traceable support for a new invitation.
Once your account exists, an operator adds you to its verifier roster. Only then do that operator's tasks reach you.
Check your spam folder if the email does not arrive within a few minutes.
Account Activation and Setup
Open the link in your email. A page titled "Accept your invitation" asks you to select Continue to set password. On the "Set new password" page, enter a New password and Confirm new password, then select the Update password button.
The password needs at least 8 characters, an uppercase letter, a lowercase letter, a number and a symbol. If you have an authenticator set up, the form also asks for the 6 digit "Authenticator code".
You are then signed out and taken to the sign-in page, where you sign in with your new password. Your name is set when the account is created. To set your organisation, open Auditor Profile after you sign in.
What the Verifier Portal Is Designed For
The Verifier Portal is a purpose-built workspace for reviewing and issuing decisions on DPP verification tasks from the operators whose roster you are on.
Traceable provides the workflow infrastructure: tasks reach your queue, you review the claims and evidence, and you record your decision within the platform. Your decision is logged in the DPP's audit trail.
The Verifier Portal is not a general-purpose document review tool. Every task in your queue comes from an operator whose roster you are on. You review only the tasks you can see.
Your Responsibilities as a Verifier
Your role carries professional and in some cases regulatory weight. The following responsibilities apply to every task you handle:
Impartiality. You must assess each task on the merits of the documentation provided. Your decision must not be influenced by commercial relationships with the operator, pressure to approve, or assumptions about the supplier's reputation.
Accuracy. Your decisions are logged in the DPP and may be reviewed by regulators, auditors, and market surveillance authorities. An incorrect approval, approving a claim that is not substantiated by the documentation, creates compliance risk for both the operator and yourself.
Timeliness. Tasks have no due date in the portal, and the support page says there is no strict deadline, but timely reviews help operators publish sooner. If you cannot complete a task, contact the operator directly.
Professional commentary. When you reject a task, your written comment is part of the permanent DPP audit trail. Comments must be specific, factual, and professional. See Approve or Reject for guidance on writing effective rejection comments.
What You Have Access To
The Verifier Portal provides access to:
- Your verification task queue (tasks assigned to you, plus unassigned tasks of operators whose roster you are on)
- Full detail of each task you can see: the claim to verify, the document, all of the product's submitted data, all of the product's documents with their verification status and validity dates, and its traceability rows
- Your complete decision history
- Your verifier profile
You do not have access to:
- Tasks assigned to other verifiers
- Operators whose roster you are not on
- Operator account settings, billing, or other operators' data
- The supplier portal or operator portal
Your access is scoped to the tasks and history relevant to your verifier account. This access model is intentional and supports the independence required for effective verification.
Next Steps
Once your account is active:
- Check your auditor profile so your organisation, region and job title are correct. See Auditor Profile.
- Review your dashboard: familiarise yourself with the queue metrics and pending task indicators. See Dashboard.
- Open your first task: if an operator whose roster you are on has a task for you, it will be in your queue. See Review a Verification Task.