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Getting Started: Company Portal

This guide covers what you need to get your account set up and ready to create Digital Product Passports. If you have just received your invitation email or are signing in for the first time, start here.

First Login​

When your account is created, you receive an invitation email with a secure link. The link opens an Accept your invitation page. Select Continue to set password, then choose your password.

Your password must be at least 8 characters and contain an uppercase letter, a lowercase letter, a number and a symbol.

Onboarding checklist​

After you sign in, the Dashboard shows a Get Your First DPP Published card with four steps. Each step is ticked automatically from your company data:

  1. Add your company details: legal name, VAT or registration number, address, and your brand's operator role on the Branding page.
  2. Add your GS1 company prefix: Traceable checks your product GTINs against it.
  3. Add your first product: use the product wizard, a CSV file or AI extraction.
  4. Publish your first passport.

A banner with a Continue Setup link stays at the top of portal pages until all four steps are done or you dismiss it. The card has a Skip setup button. Nothing in the portal is locked while the checklist is incomplete. See Dashboard for how the checklist looks next to the status cards.

Where your company details live​

Settings > Company profile shows Company Details: legal name, VAT Number, Registration Number, Industry and Contact Email. These come from your registration and are read-only. To change them, contact support@traceable.digital with your company name and the changes needed.

You can edit the following yourself:

  • Registered Address and Company Size, under Company Information.
  • Website, Brands and Country, under Passport details.

Your logo is uploaded on the Branding page as a PNG, JPEG or WebP file of up to 5 MB. It is a file upload, not a web address. A new logo is not shown in the preview, on your passports or in their PDFs until it has passed the malware check, and the page gives no message while it waits. See Branding.

Operator role​

The Company profile page has no operator type setting. The operator role belongs to each brand. You set it on the Branding page, under Edit details for an existing brand or when you create a new one, and the Legal entities card on the Company profile page shows it in its Acts as column. Manufacturer, Importer and Authorised representative can be chosen. See Brands and legal entities.

Company Portal Structure​

The Company Portal is organised into the following groups in the left-hand sidebar:

  • Dashboard: status cards and the Needs you card. See Dashboard.
  • Products: My products, Import CSV and AI Extract (AI reads datasheets and certificates and suggests values for a passport). See Products.
  • Evidence: Certificates & docs (the document library) and Verifiers (the third-party verifiers you work with). See Documents.
  • Suppliers: Suppliers, Data requests and Request templates. See Manage Suppliers.
  • Compliance: EU registry, Access requests and Audit trail. See Access requests and Audit Trail.
  • Settings: Company profile, Team, Branding, Localization, Notifications, Billing, API keys, Webhooks, and Privacy & data. The group is collapsed until you open it.

You request third-party verification for a single document from the product's Documents page, using Request Third-Party Verification.

Account status​

A company account is either active or suspended. An inactive account behaves like a suspended one. Only an active account can create or change data. Finishing the onboarding checklist is not a status and does not unlock anything.

If your account is suspended, signing in shows an Account Suspended screen with Contact Support and Sign Out. You cannot use the portal until support reactivates the account. Passports that are already published stay online, read-only, with a "Manufacturer no longer active" notice.

Next Steps​

To create your first product:

  1. Go to My products in the sidebar.
  2. Select Add new product.

You can also use Import CSV or AI Extract. See Create a Product for a full field-by-field walkthrough.

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